Privacy Compliance & Policy

11.06.2024

At clairvoyanthearts.com, we are dedicated to safeguarding your privacy. We adhere to stringent data protection regulations to ensure your personal information remains secure and confidential.

Consent for Cookies and Trackers:
We collect consent for the use of cookies and trackers beyond those that are strictly necessary, in compliance with the ePrivacy Directive. Additionally, we gather consent for processing personal data under the General Data Protection Regulation (GDPR). Personal data of our website visitors is not transmitted to countries deemed “inadequate” for data protection.

Introduction:
Welcome to clairvoyanthearts.com. Your privacy is of utmost importance to us, and we are committed to safeguarding and respecting your personal data. This privacy policy outlines how we handle your personal data when you visit our website and use our services. We comply with relevant European data protection laws, including the GDPR.

1. What Do We Do With Your Information?
– Transaction Information: When you purchase a reading from our website, as part of the transaction process, we collect personal information such as your name, address, and email address.
– Browsing Data: When you browse our website, we automatically receive your computer’s IP address, which provides us with information about your browser and operating system. This helps us prevent abuse and multiple account creation from the same IP.
– Email Marketing: With your permission, we may send you emails about our website, new products, and other updates.

2. Consent:
– Obtaining Consent: When you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
– Withdrawing Consent: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time by contacting us at [email protected].

3. Disclosure:
We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Payment:
– Payment Processing: Our website is hosted on custom-built systems. We delegate payment processing and payment information storage to Mollie and PayPal for credit card transactions. They provide us with the online e-payment platforms that allow us to sell our products and services to you.
– Data Storage: Your data is stored through Mollie’s and PayPal’s data storage, databases, and their general applications. They store your data on a secure server behind a firewall and it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

5. Third-Party Services:
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

6. Security:
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We use robust encryption provided by Let’s Encrypt to secure our website, ensuring all data transmitted between you and our website is encrypted using SSL/TLS.

7. Cookies:
– Use of Cookies: The clairvoyanthearts.com website uses cookies. A cookie is a small text file that is placed on the hard drive of your computer when you visit the website. A cookie contains data that helps us track your preferences during your visit to our site.
– Managing Cookies: You can choose to accept or decline cookies. In this case, we will record in our database whether you accepted cookies on the device you used to visit our site.

8. Age of Consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9. Changes to This Privacy Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. Additional GDPR Compliance Information:
– Personal Data Collection: We collect IP addresses to prevent abuse and multiple account creation from the same IP, email addresses to login and identify you as a unique user, and optional information such as postal addresses, birthdates, first names/last names, and phone numbers for additional services or communication.
– Data Retention Policy: Your data will be stored for 12 weeks at most. If your data is used for analytical purposes, all of your personal information will be removed from the database.
– Users’ Rights: You have the right to access, rectify, delete, restrict processing, transfer, and object to the processing of your data. To exercise these rights, please contact us via the contact details below.

Contact Us:
If you have any questions or concerns about this privacy policy or our data handling practices, please contact us at [email protected].